Troubleshooting login issues

If you're unable to log into Requestly, try the following troubleshooting steps:

Check for VPN Services

If you are using a VPN, it may interfere with Requestly's login mechanisms, especially with Google authentication and email-based magic link delivery. Disable your VPN and try logging in again.

Google Authentication Failing

In some cases, custom rules created in Requestly can interfere with Google's authentication requests. If you're unable to log in via Google Sign-In:

  • Disable any active rules that may affect google.com or related domains.

  • You can also pause the Requestly extension temporarily and attempt the login again.

  • Once logged in, you can resume the extension and re-enable your rules.

Not Receiving Magic Link

If you've requested a magic link and haven’t received it:

  • Check your spam or junk email folder.

  • Make sure no VPN is active, as it may block or delay email delivery.

  • Try requesting the link again after disabling your VPN.

Still Facing Issues?

If login continues to fail after following the above steps, please contact Requestly Support. Include:

  • The email address you are trying to log in with

  • Any error messages or screenshots

  • Whether any VPN or Requestly rules were active during login attempts

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